The Business pi answer key

3
1 on
2 for
3 for
4 with / about
5 into 
6 from
7 for
8 by
9 out
10 off
4
1 are
2 do, do
3 attend
4 interview
5 don’t have
6 does, do
7 is
8 doesn’t, like
9 wants
10 am
5
1 on
2 in
3 at
4 at
5 on
6 at
7 on
8 in
9 at
10 in
11 at
12 in
6
1 How was your weekend?
2 I can’t believe how busy it is.
3 Did you have a good journey here?
4 It’s lovely weather today.
5 Sorry but I have to go now.
6 It’s been nice to meet you.
7 Nice talking to you.
8 Enjoy the rest of the conference.
7
1 f
2 d
3 a
4 h
5 b
6 e
7 c
8 g
The phrases on the right are more informal.
Review 2
(page 31 in the Student’s Book)
2 Dealing with customers
1
Facilities: customer parking / childcare / private 
fi tting rooms / beauty salon / hairdresser’s / 
cosmetic workshops / café on each fl oor / live 
entertainment
Services: alteration services / made-to-measure 
services / gift wrapping / home delivery
Financial services and benefi ts: money-off 
vouchers / store card / special offers / refunds
2
1 household
2 refund
3 escalator
4 lifestyle
5 wrapping
6 convenience
7 fi tting
8 made-to-measure
9 voucher
10 fl agship
3
1 d
2 c
3 e
4 a
5 b
6 i
7 h
8 j
9 g
10 f
4
1 telephone 
manner
2 reassuring
3 handle
4 outgoing personality, interpersonal skills
5 potential, 
existing 
5
1 much, 
money
2 many, 
employees
3 many, 
orders
4 much, 
help
5 a lot of, advice
6 any, 
information
7 any, 
is
8 any, 
research
6
2 Would you mind opening the door for me?
3 Do you want me to open the door for you?
4 Would you like me to open the door for you?
7
1 We’ll credit your account.
2 We’ll send somebody to repair it immediately.
3 Just ignore the second bill.
4 I’ll call the driver and ask him where he is.
5 I’ll check and see if another room is available.
6 We’ll send 100 more to you today.
8
1 I am writing in relation to your recent 
problem.
2 Please accept our sincere apologies.
3 We apologize for any inconvenience that this 
has caused.
4 We have been experiencing some technical 
problems.
5 We are working to resolve these problems as 
soon as possible.
6 We will be happy to exchange the items.
7 We can offer you a 10% discount on your 
next order.
8 We will look into this problem immediately.
Review 3
(page 56 in the Student’s Book)
3 Operations
1
1 demand
2 scale
3 machine, 
machinery
4 manufacturing
5 defect
6 warehouses
7 continuous 
improvement
8 lead 
times
2
Students’ own answers
3
2 grow
3 increase
4 fall
5 decrease 
6 shrink
4
1 phase
2 resources
3 green 
light
4 deadline
5 milestone
5
1 The production line is moving quite slowly 
today – I think there is a technical problem.
2 The advertising campaign has started and 
sales are increasing steadily.
3 I am working very hard at the moment - 
maybe we can meet in a week or so.
4 Yes, we’re fi ne - everything is going very well.
5 Are you using this machine? It’s quite 
complicated and you have to program it 
carefully.