The Business pi answer key

5
1 c) 2 f) 3 b) 4 d) 5 e) 6 a)
6
1 about
2 provided, as long as
3 Done
4 of, 
question
5 half 
way
6 along 
with
7 saying
5.5 Writing
 Negotiating by email
1
1 The term ‘fi t for purpose’ is useful here – an email to a colleague you 
know well need not be accurate, but a proposal to an important client 
needs to be accurate.
2 Typical examples of email etiquette are: reply within 24 hours, even if 
you can’t deal with the email then and there; do not ‘fl ame’ – write an 
email when angry; do not use capitals, as it seems that you are shouting.
Younger students may be able to supply information about emoticons.
Subject lines: it is useful to make these explanatory, due to the amount 
of spam around e.g. ‘Re. Next Wednesday’s meeting: an email from John 
Roberts’.
Students may wish to compare ideas on the formality / informality of 
openings (Dear vs. Hi John) and closings (Very best wishes vs. atb).
2
1 c) 2 e) 3 d) 4 b) 5 f) 6 a)
3
1 delivery lead time
2 gross 
price
3 trade 
discount
4 trial 
order
5 net 
price
6 bulk 
order
4
1 d) 2 c) 3 a) 4 e) 5 b) 6 i) 7 h) 8 j) 9 g) 10 f)
5
1 place
2 trade 
price
3 discount
4 payment
5 delivery
6 supply
7 reply
6
Dear Mr Bradshaw
Many thanks for your enquiry.
Further to your email, I am pleased to advise you that we have 300 
dictionaries in stock at the moment. Delivery of the other 200 would be in 
one month.
With reference to the price, the catalogue is now out-of-date. The current 
price is 
€
16.00
We can guarantee a discount of 7% for payment within seven days.
We look forward to receiving your order.
Yours sincerely
Helen Noonan