Thank you for getting in touch with us, and I really hope that this marks the beginning of a long and mutually beneficial relationship between us!

Formal and Informal e-mails

traditionally people would divide e-mails into two types:

• Formal e-mails which is official communication at work, with various institutions and people you don’t know.
• Informal e-mails which is when you e-mail your friends, family and people you know very well.

Differences of Formal and Informal e-mails

Sample e-Mail

Dear Mary,

Thank you for getting in touch with us, and I really hope that this marks the beginning of a long and mutually beneficial relationship between us!

With reference to your broadband connection application, I would like to inform you that our service is available in your building and I am writing to inform you that one of our engineers is going to be in touch with you within the next 24 hours to arrange a visit.

Also, I would be really grateful if you could respond to this e-mail today with a filled in contract – please see the application form attached below.

I am sorry to ask you this on such short notice, but please allow me to point out that it is in your best interests to get it done as quickly as possible to avoid any delays due to an increased subscriber activity in the area.

I am looking forward to hearing from you soon,

Kind Regards,

Mark,

Customer Services