Task Vocabulary Ex Use the clues to complete the crossword puzzle Across

Task 4. Writing.

What are the current consumer trends in your country?

Are consumers becoming more price-conscious, or is brand loyalty more important? Write your opinion (about 150-200 words)
Task 5. Make a presentation on the topic: The international markets

SELF-STUDY 4

Task 1. Vocabulary

Ex 1. Complete the text with the best words.

1 a) customers b) Guests c) tourists d) shoppers

2 a) waiters b) Help c) chefs d) service

3 a) crew b) assistants c) salesmen d) staff

4 a) needs b) functions c) success d) failure

5 a) tourists b) dealers c) travelers d) voyagers

6 a) tools b) facilities c) buildings d) machines

7 a) speeches b) lectures c) presentations d) talks

8 a) location b) Place c) venue d) situation

9 a) transport b) Street c) road d) traffic

10 a) reach b) Get c) arrive d) go

11 a) arrival b) Airport c) flight d) check-in

Ex 2. Match the sentence halves to complete the definitions of the words in bold.

1 Peak travel happens a) a change to a better seat or level of service.

2 When you check in, b) a room in a hotel/airport where people

can sit and relax.

3 Frequent-flyer points are c) a card you must show in order to get on a plane.

4 An upgrade is d) all the people who work at an airport, but not the

pilots or cabin crew.

5 A lounge is e) awarded by airlines to reward customer loyalty.

6 A boarding pass is f) at times when the largest number of people are

travelling.

7 Ground staff are have arrived. g) you go to desk at a hotel/airport to say you