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Theme of practice, work done, suggestions
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Signature of the supervisor
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02.11
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Orientation
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04.11
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Spin the bottle.Review the book, share take away from the reading
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09.11
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Grooming and behaviour
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12.11
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R-keeper.Introduction
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16.11
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R-keeper. Practice
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18.11
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Communication
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2 3.11
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Doorman arrival
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25.11
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Early arrival
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30.11
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R-keeper.Modifications
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07.12
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R-keeper.Revision
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09.12
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Meeting with guides and tour operations
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14.12
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R-keeper.Effective usage
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16.12
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Greeting a guest
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21.12
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R-keeper.Reports
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23.12
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Exam
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Date
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Theme of practice, work done, suggestions
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Signature of the supervisor
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02.11
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Orientation
In this practical lesson, the planned works and pre-prepared suggestions were demonstrated for students. The participatory was obligatory and students are allowed to participate in both study moods: online and offline. We obtained incredibly important information about general knowledge of hospitality and strategical structures of tourism management
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04.11
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In the second lesson, we are provided with really interesting book which is called “Spin the bottle service”.After reading this book my horizon relating hospitality totally changed. Because the content includes personal experiences of personnels; people and places are real! This book inspired me to travel and set up my own small hotel or restaurant.
Our industry , at the end of the day, is all about personal experiences and human interactions. I acknowledged the importance of personal care and special attention to a guest which can give unforgettable experiences to our customers .No electronic machine can replace the human touch.
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09.11
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Grooming and behavior
Our job is creating satisfied employees and and then satisfied customers. Great service and well mannered stuff is more important than a great location. Approachable team trust each other for support. Proactive customer care amplifies guest experience and customer care extends our perimeter. We learnt how to make our team better where we work.If everything is online, communication can appear complicated. In addition to this, we learnt to look at a simple system of step-by-step communication for resolving problems when they arise and how to turn fear and anxiety into gratitude and satisfying feelings.
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12.11
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R-keeper.Introduction
In this practical lesson, we learnt main content of re-keeper lesson:
1.Registration in the cash desk
2.Creating a new order
3.selecting a necessary meal
4.writing order and save this order
5.working with discounts
6.providing ordered meals
7.pay the meal
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16.11
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R-keeper. Practice
We learnt about how to create a menu in the restaurant. In order to do this, we need to add main information about meals: price, reception,content and modification. We can add simple and special meals in the survey.This survey includes the below and we can divide them into main groups and subgroups, such as hot meals and complimentary meals. This direction can be repeated in the surveys of cash desk The gratitude towards the participants, including waiters, cashiers can be one of the reasons for adding necessary meal into the menu.In addition to this, we can organize main groups and sub-groups, for example, vegetable soup or meat soup and others.
The features of group menu:
complementary
prime
Visualization
Limited
Choices
Below there is the button” adding the order”
If we press this button, new file is opened” conversation area”
And then we may open” commentary” section. In this area any type of comments or positive or negative feedback can be left.
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23.11
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Doorman arrival
If great experiences start with great teams, the next key building block is communication. Even if global world, where there are definite divisions between countries and cultures on the perception of what is normal or right there are many more things that can across boundries with minimal changes and challenges.
Yes, I can! It is a signal to employees that they are personally emproved to provide guests with top-notch hospitality. Taking a personal approach to problem-solving can also help trun a bad experience into an overall positive one and –as Paul once experienced-potential customer complaint into a public letter of thanks to the company.Personalizing recognition is extremely powerful. With thoughtful leadership and a well-trained team,it is also one of the mosteffective marketing tools available. A lot of restaurants around the world have great interior design. Some are awesome. Some have views to die for. Some have celebrity chefs who create month-long queues for reservations just adding their name to the restaurant.We point out design, location,names and fame but they are nothing if we don’t have the right people in place. I obtained the importance of great team and personal touch while visiting.
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25.11
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Early arrival
I learnt about how to avoid inconvenience in which customers feel inappreciated in unprepared situations. Before inviting guests to the table, staff should check the last preparation, it doesn’t matter: it is a hotel or restaurant.
Some people say the first impression is everything. We can invite them to karaoke or fitness club during the preparation. Enjoying the dinner is most important thing with regard to restaurant experiences. In order to anticipate customer demands and retain current customers, we should be careful about excellent service and unexpected experiences.
These are called “moments of truth”.
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30.11
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R-keeper.Modifications
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07.12
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R-keeper.Revision
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0 9.12
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Meeting with guides and tour operations
“Thank you for calling” robot says. In a reality, nothing has changed relating the feelings of customers, if we choose automate guest service function, it would be challenging to expand customer’s expectations. Genuine gratitude is a statement of caring. Automated gratitude is not. I learnt how to express our care and kindness toward our customers as a tour operator or manager. True gratitude can build powerful connection with customers. If we reply our customers: “we can do something special for you. What are you wanting” or we ask their special desires or taste preferences, customers return again and again.
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14.12
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R-keeper.Effective usage
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16.12
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Greeting a guest
A bunch of feel good stories about worldwide travels is all fine. Good old fashioned personal service is still important and vital even in the digitalized world. With regard to customer greetings in the increasingly automated world, how we can take simple steps today , how we can focus on the longer term and how we can achieve sustainable success of our service culture, we learnt about customer greetings. I understood the key to achieving this is probably found not so much in the corporate, cookie-cutter machine, loyalty program or booking engines. It is found in the franchise owners, outlet managers, supervisors and frontline shift workers’ day-to –day behavior. One of the most gratifying things about working in hospitality is that no matter who you are or what your function is you have an opportunity to make a difference and create experiences that will become memorable moments for guests.
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21.12
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R-keeper.Reports
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23.12
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Exam
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