Rlchard Pettlnger

USE AND VALUE OF TECHNOLOGY

The critical issue in managing stress in the e-dimension is understanding the use and value of the technology. This means understanding its overall capability and capacity, understanding the purposes for which the organization specifically requires it, and addressing discrepancies between the two.

It is consequently essential that all staff are fully trained in its usage. There may be cultural and behavioral problems with this. For example, those in managerial, professional or technological occupations may be unwilling to admit to shortcomings in this area. If this is the case then:

» either they need to be counseled through this to the point at which they are prepared to admit to training needs;

» or the problem can be surmounted by providing universal and compulsory staff training regardless of present capability;

» or it must be recognized that continuing lack of proficiency is certain to result in shortfalls in quality and volume of performance, and lack of maximized and optimized returns on investment in the technology itself.

The first two are stress reducers; the last is a condition in which stress will be present.