Republic of uzbekistan nukus branch of tashkent university of information technologies faculty : computer engineering

MINISTRY FOR DEVELOPMENT OF INFORMATION TECHNOLGIES AND COMMUNICATIONS OF THE REPUBLIC OF UZBEKISTAN

NUKUS BRANCH OF TASHKENT UNIVERSITY OF INFORMATION TECHNOLOGIES





FACULTY : COMPUTER ENGINEERING.

SPECIALITY: SOFTWARE ENGINEERING.

SELF-STUDY WORK

Prepared by: JUMANOV NURLIBEK

Accepted by: BORANBAYEVA QALAMQAS
Nukus 2021


IT service

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What is IT Service Management (ITSM)?
Developments in IT have had a tremendous effect on the business market during the last decade. Since the appearance of extremely powerful hardware, highly versatile software and super-fast networks, all connected to each other worldwide, organizations have been able to develop their information-dependent products and services to a greater extent, and to bring them to the market much faster. These developments have marked the transition of the industrial age into the information age. In the information age, everything has become faster and more dynamic, and everything is connected.
IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services.

The core concept of ITSM is the belief that IT should be delivered as a service. A typical ITSM scenario could involve asking for new hardware like a laptop. You would submit your request through a portal, filling out a ticket with all relevant information, and kicking off a repeatable workflow. Then, the ticket would land in the IT team’s queue, where incoming requests are sorted and addressed according to importance.