Questions 1-10

Exam Practice 
Questions 11–14
11/12  A/E (in any order)
Distraction 
 B:  The question concerns what employees 
need to do when they return to their new office space, 
but the manager explains that there is no need for 
employees to ‘get their photo done and update their 
personal details’. He goes on to say that their current pass 
(=form of ID) will work; C: again, the manager explains 
that all the files and folders (=boxes of documents) have 
already been put on employees’ desks, so they won’t 
have to move them; D: the manager says he expects 
that next week might be ‘a challenge’, but he refers to 
this in a positive way and does not suggest it will be a 
problem. The phrase ‘to report back’ usually means to tell 
someone, in person, how well or badly an activity went.
13/14  A/C (in any order)
Distraction 
 B: The manager says that insulation will make 
the office warmer, but this is not the same as a ‘heating 
system’; D: some rooms will be used by teams to work on 
projects together, but the manager does not say that any 
rooms or working spaces have been made larger; E: the 
windows in the office space have increased in size – so 
there is more light coming into the area. But ‘the old type 
of lights’ would be electrical, and there is no mention of 
whether these have been changed or replaced.