Use the information in the passage to match the people (listed A-D) with opinions or
deeds below.
Write the correct letter A-D, in boxes 14-18 on your answer sheet.
A. Jan Elsnera
C. Gal Zauberman
D. Neil Plumridge
15.
16. Tem
17. Stress leads to the wrong direction when trying to satisfy customers.
18. It is not correct that stress in the future will be eased more than now.