Presentation Title: Planned Research Initiatives & Bringing Your Research Into The Classroom Through Research Led Teaching

UGB262: QUALITY MANAGEMENT FOR ORGANISATIONAL EXCELLENCE

Dr Mohammad Moniruzzaman

CLOs COVERED: Upon successful completion of this module, students will have demonstrated: Knowledge - K1 Description and discussion of the appropriate underpinning theories and concepts of quality management and organisational excellence. - K2 Explanation and description of the importance of developing and applying good practices as a route to achieving sustainable business performance. Skills - S1 Ap propriate application of various assessment approaches to measure organisation status, while developing and prioritising recommendations for organisation improvement based on an ‘Excellence’ assessment. - S2 The ability to critically assess any organisation using the ‘Excellence’ framework and identify areas for improvement.

SESSION 05: QUALITY CULTURE AND LEADERSHIP

Session objectives

• Defining quality culture
• Understanding how to overcome change
• Identifying the leadership styles appropriate for quality

• Creating values, traditions, expectations and behaviours that are conducive to quality and its continuous improvement

Quality Culture
Overcoming the culture of resisting change

• Quality is about change and continuous improvement needs change continually.
• Why do employees resist change?
• Lack of knowledge of quality benefits
• Lack of knowledge and skills regarding quality systems and tools and techniques
• Uncertainty
• More work
• Loss of Control

Overcoming the culture of resisting change
Following strategies can be used to overcome resistance to change:

• Involve potential resisters.
• Avoid surprises.
• Move slowly at first.
• Start small and be flexible.
• Create a positive environment.
• Incorporate the change.
• Respond quickly and positively.
• Work with established leaders.
• Treat people with dignity and respect.
• Be constructive.

Scope of Change
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Overcoming the culture of resisting change
Overcoming the culture of resisting change
Leadership Styles for Quality

• Autocratic: “Do as I say.”
• Authoritative: “Visionary“. "Follow me.“
• Democratic: “What do you think”?
• Affiliative: "People come first.“ Relationship orientation.
• Transactional: Task orientation.
• Transformational: Creates an atmosphere of change and persuades others to follow. Usually, inspirational and charismatic.

A leader is both born and made. But a good leader always knows which style (s) of leadership would be most effective.

ThAnk you All very much!

TAKE CARE OF YOURSELVES AND YOUR LOVED ONES

Executive Summary/Abstract (Sample) The assignment was about identifying and analysing the problems facing Cookwell Kitchen Appliances. It was also about recommending solutions to these problems. The student undertook the assignment because it was a requirement of the module. Importantly, it was done as it allowed the student to know how to analyse and resolve quality problems. The student collected information from a range of secondary sources such as articles, books, newspapers and internet sources. Also, information from different departments of the company was collected. The student recommended to the company to invest more in prevention and appraisal activities so that it could minimise failures and thus, reduce overall quality costs.

Conclusion:

• Summary



• Claims (Value judgements)



• Justification (Evidence to support the claims)