top-secret mission
:
Personal interviews with Jay (April 19 and May 10, 2012) and his assistant (May 3, 2012).
job crafting
:
Amy Wrzesniewski, Justin M. Berg, Adam M. Grant, Jennifer Kurkoski, and Brian Welle, “Job Crafting in Motion:
Achieving Sustainable Gains in Happiness and Performance” (working paper, 2012).
Mercer study
:
Corporate Executive Board, “Creating an Eff ective Reward and Recognition Program,” March 2006, accessed May
12, 2012, www.performancesolutions.nc.gov/motivationInitiatives/RewardsandRecognition/docs/CLC-Rewards&Recogni-
tion.pdf.
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