Fortune
500 retail company
:
Adam M. Grant, Jane E. Dutton, and Brent D. Rosso, “Giving Commitment: Employee Support Programs
and the Prosocial Sensemaking Process,”
Academy of Management Journal
51 (2008): 898–918.
Chapter 9: Out of the Shadows
Opening quote
:
Marcus Aurelius,
Meditations
(New York: Random House, 2002), trans. Gregory Hays, 55.
Derek Sorenson
:
Personal interview (January 11, 2012).
smarter negotiators
:
Bruce Barry and Raymond A. Friedman, “Bargainer Characteristics in Distributive and Integrative Negotiation,”
Journal of Personality and Social Psychology
74 (1998): 345–359.
Sherryann Plesse
:
Personal interview (April 13, 2012).
Peter Audet
:
Personal correspondence (July 1, 2012).
Actions for Impact
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