People-focused knowledge management

Simple Decision-Making
well known
Mental Models
Concrete situation-specific 
Used
Decision-Making reference models 
with close correspondence to the
situations-at-hand
Tasks Performed
Reference models are operationalized 
tacitly and executed automatically 
to generate desired action-options
Situation is generally
Complex Decision-Making
known and follows
Mental Models
Primarily abstract situation-
scripts and abstract
Used
specific and methodological
patterns
Decision-Making reference models
(scripts, schemata, metaknowledge)
Concrete situation-specific 
Decision-Making reference models
all with characteristics similar to 
situations-at-hand
Tasks Performed
Reference models are operationalized 
and executed consciously (at times 
tacitly) to generate desired action-
options
Situation is insufficiently 
Novel Problem-Solving
known or novel but is 
Mental Models
Concrete situation-specific 
still considered to be 
Used
Decision-Making reference models
important
all with characteristics similar to
situations-at-hand
Abstract and generalized
methodological and situation-specific
Problem-Solving reference models
(metaknowledge, scripts, schemata)
Tasks Performed
Methodological reference models
guide Problem-Solving process tacitly
for smaller and simpler situations
and consciously for complex
teamwork situations
All reference models are
operationalized and executed to
generate desired action-options
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