Pearson New International Edition International pcl tp indd 1

OVERVIEW OF THE LODGING INDUSTRY
CHAPTER ROADMAP
Objective 5
Review the many
challenges confronting
the lodging industry in
general and its
segments more
specifically
Objective 3
Discuss how hotels are
organized
Objective 2
Provide an overview
of common ways to
classify hotels
Objective 4
Describe the most
common structures 
of hotel affiliation,
ownership and
operation
Objective 1
Explain how the
lodging segment is
integral to the travel
and tourism/
hospitality industry
Hotel Ownership
and Management
Alternatives
Organization
of Hotels
Classification 
of Hotels
Lodging as Part of the
Travel and Tourism/
Hospitality Industry
Lodging Industry
Challenges
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department works and what specific staff members do differ among organizations.
However, basic work processes and the department’s goal (to please the guests) are
the same. What are the responsibilities of people who work in the front office? What
do they do? The first step in understanding the role of the front office is to obtain
basic background information about the lodging industry and learn the types of
properties that use front office personnel to serve guests.