Pearson New International Edition International pcl tp indd 1

American Plan (AP)
Special rate that includes specifically identified guest meals (typically,
breakfast, lunch, and dinner).
Archive
Process of preserving records or documents (when used as a verb). Records or
documents that have been preserved (when used as a noun).
Arrival
An arriving guest. Arrivals are typically counted by the number of individuals.
Used as in, “There will be 300 arrivals tonight, including 150 children.”
Arrival list
PMS report that details the number and names of guests arriving at the hotel
during the report period. The arrival list often contains additional information such as
each guest’s departure date, room type requests, and room rate.
ADR
of
selected
hotel
ADR
of
that
hotel’s
competitive
set
=
ADR
index
2

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