Pearson New International Edition International pcl tp indd 1

1. What are the most important responsibilities in your present position?
Maintaining the best possible relationships with owners, guests, and employees and managing financial aspects of the
hotel and its operation.
2. What are the biggest challenges that confront you in your day-to-day work and in the long-term operation of your proper-
ty’s front office?
Hiring quality candidates: Recruiting, hiring, and training staff members who have the right customer-service skill set is a
significant challenge. In addition, our guests are discriminating and demanding; this requires us to become more creative
as we determine the best ways to address their changing wants and needs.
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