Pearson New International Edition International pcl tp indd 1

FRONT OFFICE SEMANTICS
MLOS (minimum length of stay):
Designation that instructs reservationists to decline a reservation
request from any guest who will not reserve a room for the minimum number of days allowed as prede-
termined by the hotel.
The FOM may place a three, four, or even longer MLOS on rooms during the
period immediately before and after the race. However, if the FOM overestimates the
demand for room reservations with the planned MLOS, the hotel may deny too
many reservation attempts for stays shorter than the MLOS. This could result in
empty rooms that could have been sold if the MLOS requirement had been reduced.
An effective PMS provides information about reservation-booking patterns that
allows an FOM to adjust MLOS requirements easily and quickly and to send that
information to all possible reservation-booking sites.
Chevy American Revolution 400 NASCAR race in Richmond, VA is an example of a special
event that can generate high revenue for hoteliers.
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