Pearson New International Edition International pcl tp indd 1

INFORMATION ABOUT
RESULTS IN DECISIONS/ACTIONS REGARDING
R
eservations Management
R
ooms Management
R
evenue Management
R
ecords and Accounts Management
170

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FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
Assume that an FOM could estimate the number of, and then identify, guests
who want to rent a room for at least three nights while in town for the auto race.
The FOM could then accept reservations only from these guests and refuse reser-
vations for others wanting to rent a room for only one night. The situation is com-
plicated by the fact that reservations are not taken solely by the hotel’s employees.
Franchised hotels have toll-free telephone numbers that potential guests can use
to make a reservation. In addition, there are thousands of Internet sites at which
a potential guest could make a reservation at the hotel. All of these reservation
sources must be coordinated. A quality PMS will do that, in part by allowing
FOMs to establish and enforce a minimum length of stay (MLOS) for any day
they desire.