Pearson New International Edition International pcl tp indd 1

Upscale full-service hotels are generally located in large cities, adjacent to casinos
or international airports, or near significantly large tourist destinations. These properties
typically offer more guestrooms and meeting spaces than the average mid-price hotel.
FRONT OFFICE SEMANTICS
Upscale full-service hotel:
Lodging property offering the amenities of mid-price hotels and additional serv-
ices such as a gift shop, concierge, exercise facility, high-speed Internet access, and many guest services.
Upscale full-service hotels offer all the amenities of mid-price properties. In addi-
tion, they provide special services such as an on-site gift shop, full- or part-time
concierge, and a comprehensive exercise facility. A variety of related guest services may
include extensive room service offerings, on-premise laundry and dry cleaning services,
and recreational facilities appropriate for the location (e.g., tennis, golf, and horseback
riding, and motorized and nonmotorized water sports, for properties located on a beach).