Pearson New International Edition International pcl tp indd 1

NIGHT AUDIT AND REPORT MANAGEMENT
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Front Office:
Hub of the Hotel
From Chapter 14 of Professional Front Office Management, First Edition, Robert H. Woods,
Jack D. Ninemeier, David K. Hayes, Michele A. Austin. Copyright © 2007 by Pearson Education, Inc.
Published by Pearson Prentice Hall. All rights reserved.
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Chapter Outline
THE EXECUTIVE COMMITTEE
Role of the Executive Committee
Concerns of the Executive Committee
HOW FRONT OFFICE INFORMATION ASSISTS ALL DEPARTMENTS
Scheduling Staff
Planning Work Volumes and Personnel Assignments
FRONT OFFICE INTERACTIONS WITH GUEST CONTACT
DEPARTMENTS
General Manager
Guestroom Reports
Financial Concerns
Service Recommendations
Day-to-Day Operations
Marketing and Sales Department
Food and Beverage Department
FRONT OFFICE INTERACTIONS WITH BUILDING SERVICES
DEPARTMENTS
Accounting Department
Housekeeping Department
Morning Room Check
Afternoon Room Check
Other Coordinating Activities
Security Department
Security Precautions
Security and Safety Incidents
Guest Notification in Emergencies
Fires
Bomb Threats
Power Outages
Earthquakes
Hurricanes and Tornadoes
Terrorism