Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. The text provides examples of the uses that hotel owners, franchisors, lenders,
governmental entities, and hotel managers have for information in the hotel’s
database. Can you think of additional examples?
2. What factors would be most important in determining whether database informa-
tion should be reset to zero at the end of the night audit or should be archived?
3. At times, archived data must be accessed by the FOM and others. In what situa-
tions might hotel managers consult archived data?
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