Pearson New International Edition International pcl tp indd 1

Discussion Questions:
1. This section gives one example of how a room rate shown in the PMS may not
be correct. Can you think of additional examples?
2. What activities might result in a room being shown as vacant by housekeepers
but as occupied in the PMS?
3. Comment on the following statement: The importance of the night auditor’s role has
been significantly lessened since most of the information generated by this staff
member can now be generated automatically and accurately by a modern PMS.
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Guest Ledger
To balance the guest ledger portion of the hotel’s accounts, Charles uses the formula
in Figure 5.