Pearson New International Edition International pcl tp indd 1

GUEST CHARGES, PAYMENT, AND CHECK-OUT
recognize the wisdom of not spending a large number of dollars trying to col-
lect a small number of pennies!
All unpaid guest accounts must be settled. Recall that only currently registered
guests can have balances due on the guest ledger. All other accounts must be reversed
or transferred to one or more parts of the hotel’s city ledger. Experienced FOMs real-
ize the difficulties associated with collecting on unpaid accounts, and they strictly
enforce preventive policies such as obtaining credit information and complete
addresses and guest signatures at check-in. In addition, they manage guest credit
accounts carefully to minimize the chances that a guest’s debt will ultimately become
uncollectible.