Pearson New International Edition International pcl tp indd 1

GUEST CHARGES, PAYMENT, AND CHECK-OUT
Additional information required to initiate a card for a holder who is not
physically present includes name and street (billing) address. An address veri-
fication service (AVS) can help verify street numbers in the United States.
FOMs who do not have an AVS available should arrange with their merchant
service provider to add this fraud-prevention service.
FRONT OFFICE SEMANTICS
Address verification service (AVS):
Company that, for a fee, allows access to its database of current
addresses.
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Authorization. The second step to ensure that a hotel receives payment
involves real-time authorization to reduce chargebacks and to identify card-
entry errors.