Pearson New International Edition International pcl tp indd 1

FRONT OFFICE PROPERTY MANAGEMENT SYSTEM
FRONT OFFICE SEMANTICS LIST
MLOS (minimum length
of stay)
Interface
Room type
Occupancy tax
Guest history
PMS report
Revenue manager
House count
Over
Short
Out of order (OOO)
Work order
Walk-in
Forecast
Revenue
Sales
Shift
Sales history
Field
Confirmation number
Advance deposit
Post
Room status
HIA (high-speed Internet
access)
Upgrade
Booking pace
Form of payment
Back-office accounting system
Call accounting system
Preventive maintenance
FRONT OFFICE AND THE INTERNET
Many companies manufacture, market, and support PMS systems. Among them are
the following:
Web address
Company or product
www.alohapos.com
Aloha technologies
www.galaxyhotelsystems.com
Galaxy Hotel Systems
www.micros.com/products/hotels/
MICROS-Fidelio
www.msisolutions.com
Multi-Systems
www.innsystems.net
INNSystems
www.remcosoftware.com
NiteVision
www.innfinity.com
INNfinity
www.execu-tech.com
Execu/Tech
REAL-WORLD ACTIVITIES
1. Go to several of the PMS Web site addresses noted above. Look at the sites from
a marketing perspective. Why, for example, do manufacturers claim their systems
to be the best? What features are promoted as unique? What reasons are sug-
gested for selecting a specific PMS instead of others?
should understand the goals that Gabriel has set
for her department, and Gabriel must understand
the limitations associated with the new guest
enhancement and the ability of the PMS to address
his concerns. Only by working together can the
general manager and the FOM meet their expec-
tations and achieve the hotel’s overall goals. In
general, FOMs will likely have more specialized
knowledge about required technology than will
other managers. Technology-savvy managers
have an obligation to continually inform others in
the hotel, including their own superiors and subor-
dinates, about the impact of technology as it
becomes more enhanced and advanced.
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