Pearson New International Edition International pcl tp indd 1

Objective 2
ROADMAP 2
2. What concerns might a seasoned FOM express at an executive committee
meeting?
3. Can you think of examples of discussions relative to business plans and budgets
that might be on the agenda of an executive committee meeting?
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FRONT OFFICE : HUB OF THE HOTEL
All or most managers in all departments are likely to be on-site during times of
high business volume. These times are known because of information from front office
reports. The general manager and his or her staff, and the controller and accounting
department, can assist with control and coordination activities. Marketing and sales
managers will want to be available when there is significant within-hotel business,
especially when it is from groups that they have attracted to the property and that
require their personal services to “deliver” what the contract specifies.
Managers in the food and beverage, housekeeping, security, and maintenance and
engineering departments will likely see their work volume directly affected by the
occupancy rates forecasted by the front office. Because labor and labor-related
expenses are their largest category of operating costs, these departments need accu-
rate forecasts of business volume so that labor can be scheduled at a level allowing
service standards to be met cost-effectively.