The 7 Habits of Highly Effective People

Relationships on the Job
Working for a dictator
If you want to have, be..., 43
Being a proactive gopher, 86-88
Handling peer resentment
Proactivity—the key, 86-88
When the job isn’t clear
“But you said...,” 194-195
When you’re not getting through to your boss
Making 
effective
presentations, 255-257
Dealing with difficult relationships on the job
Giving yourself to the one, 201-202
When management resists change
Being a proactive gopher, 86-88
Focusing on results, 224-226
Running scared of your boss
The capacity to earn—your most important financial asset, 55
Getting a job
Using your “R&I,” 75
ORGANIZATIONAL EFFECTIVENESS
Creating top quality organizations
Organizational PC, 57-59
Measure once, cut twice, 99
Creating organizational mission
statements, 139-143
Creating synergy in business, 267-269
Stewardship delegation—a focus
on results, 173-174
Relationships at the top—the key, 201-202
Habit 4: Think Win/Win, 204-234
Habit 5: Seek First to Understand, 235-260
Habit 6: Synergize, 261-284
Balanced renewal in business, 302-303
Lack of teamwork in the organization
Independence precedes effective interdependence, 48-52, 185-188

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Creating organizational mission
statements, 139-143
Habit 4: Think Win/Win, 204-234
Habit 6: Synergize, 261-284
Rivalry, politicking, conflict in the organization
Negative synergy, 274-275
When the environment is Win/Lose
You get what you reward, 229-232
Poor customer service
Watering down the chowder, 58
“P” problems are “PC” opportunities, 203
“My salespeople are just order takers!,” 230-231
Getting crunched by the changing economy
Act or be acted upon, 76
Wrong jungle!, 101-103
“Creaming”
“My salespeople are just order takers!,” 230-231
High producers who are interpersonal disasters
Watering what you want to grow, 231-232