Service quality and customer satisfaction in the restaurant business

 
 
 

---

49 
6.3 Suggestion for improving services and facilities in Restaurant Sagarmatha 
 
Restaurant Sagarmatha is itself a small restaurant in Tikkurila, Vantaa. It has started its 
operation in 2009. It is the only the Nepalese restaurant situated in Vantaa region. Restaurant 
Sagarmatha offers 53 dishes. It also offers discount for the students. The prices are affordable 
for the customers. Actually talking about the services, the customers comment that the service 
provided by Restaurant Sagarmatha was very slow. Recently in Restaurant Sagarmatha, there 
are parking facilities but the restaurant manager should think about the entertainment for the 
customers. There is only one television in the restaurant but it is not well managed. There are 
not enough waiters in the restaurant. At lunch time all the customers visit at the same time so 
it is difficult to manage everything for the waiter. So, it would be better if the restaurant 
manager recruited some waiters for giving quick and excellent services.
Most of the customers commented that the food is quite good and tasty but in some cases, the 
lunch list that is outside the door and inside is completely different. So, it is not a good way to 
do so. It would be better to update both of them. The staff should always be smiling to the 
customers. There is a lack of marketing of Restaurant Sagarmatha. For attracting the 
customers the restaurant should do marketing through Television, Newspapers and F.M. Most 
of the potential customers do not know about Restaurant Sagarmatha. The decoration of the 
restaurant is not good for the customers. It does not show that it is a Nepalese restaurant from 
any angle. So, the Restaurant manager should think about decorating it in a good order which 
shows the real picture of Nepal. It would be better if Restaurant Sagarmatha would advertise 
through Facebook. Nowadays, Facebook is becoming very popular. Everyone has Facebook. 
(Kokumi oy 2008.)