computer onstage. People erupted in jubilant applause. The price and the delayed release were
forgotten in the frenzy. When one reporter asked him immediately
afterward why the machine was going to be so late, Jobs replied, “It’s not late. It’s five years
ahead of its time.”
As would become his standard practice, Jobs offered to provide “exclusive” interviews to
anointed publications in return for their promising to put the story on the cover. This time he went
one “exclusive” too far, though it didn’t really hurt.
He agreed to a request from
Business Week
’s
Katie Hafner for exclusive access to him before the launch, but he also made a similar deal with
Newsweek
and then with
Fortune.
What he didn’t consider was that one of
Fortune
’s top editors,
Susan Fraker, was married to
Newsweek
’s editor Maynard Parker. At the
Fortune
story
conference, when they were talking excitedly about their exclusive,
Fraker mentioned that she
happened to know that
Newsweek
had also been promised an exclusive, and it would be coming
out a few days before
Fortune.
So Jobs ended up that week on only two magazine covers.
Newsweek
used the cover line “Mr. Chips” and showed him leaning on a beautiful NeXT, which it
proclaimed to be “the most exciting machine in years.”
Business Week
showed him looking
angelic in a dark suit, fingertips pressed together like a preacher or professor. But Hafner
pointedly reported on the manipulation that surrounded her exclusive. “NeXT
carefully parceled
out interviews with its staff and suppliers, monitoring them with a censor’s eye,” she wrote. “That
strategy worked, but at a price: Such maneuvering—self-serving and relentless—displayed the
side of Steve Jobs that so hurt him at Apple. The trait that most stands out is Jobs’s need to control
events.”
When the hype died down, the reaction to the NeXT computer was muted, especially since it
was not yet commercially available. Bill Joy, the brilliant and wry chief scientist at rival Sun
Microsystems, called it “the first Yuppie workstation,” which was not an unalloyed compliment.
Bill Gates,
as might be expected, continued to be publicly dismissive. “Frankly, I’m
disappointed,” he told the
Wall Street Journal.
“Back in 1981, we were truly excited by the
Macintosh when Steve showed it to us, because when you put it side-by-side with another
computer, it was unlike anything anybody had ever seen before.” The NeXT machine was not like
that. “In the grand scope of things, most of these features are truly trivial.” He said that Microsoft
would continue its plans not to write software for the NeXT. Right after the
announcement event, Gates wrote a parody email to his staff. “All
reality has been completely
suspended,” it began. Looking back at it, Gates laughs that it may have been “the best email I ever
wrote.”
When the NeXT computer finally went on sale in mid-1989, the factory was primed to churn
out ten thousand units a month. As it turned out, sales were about four hundred a month. The
beautiful factory robots, so nicely painted, remained mostly idle, and NeXT continued to
hemorrhage cash.