Lutfulla Jurayev • Svetlana Khan • Ludmila Kamalova Ludmila Tsoy • Mahprat Abdullayeva • Larisa Matskevich Rozaliya Ziryanova • Hayothon Tuhtarova Klara Inogamova Fly High english 7 Teacher’s Book

part of the tape, ask PP about their answers, play the tape once more and 
stop after each answer on the tape so that any PP who got the answer 
wrong can hear the correct answer.
Then PP look at the questions in 1 c and you play part 2. Repeat the procedure 
as for part 1.
Draw PP attention to the phrases from the phone call which are in the 
Remember box which will help them answer question 3.
Then ask PP find their answers to 1 a, listen to part 3 and check if they were 
right. Repeat the procedure you used in 1 b.
Tapescript (part 1)
(Ring ring ... ring ring ... ring ring ...)
Mr Smith: 
Hello. Shoppers’ Rights Officer. How can I help you?
Mr Whitfield: Hello. This is Mr Whitfield speaking. I bought a cassette 
recorder last week but it doesn’t work and ... w ell... and I 
would like some information about what I can do.
Mr Smith: 
I see. Where did you buy the cassette recorder?
Mr Whitfield: At Brown's in the High Street.
Mr Smith: 
I see. And have you told them about the problem?
Mr Whitfield: Yes, I have. But they say that there is nothing they can do. 
Mr Smith: 
Oh dear...
Tapescript (part 2)
Mr Smith: 
(fades in) Oh dear ... that just isn’t true. Now ... e r .. Can 
you tell me when you bought the cassette recorder?
Mr Whitfield: Yes, last Wednesday it was ... let me see... the twenty-fifth 
of November.
Mr Smith: 
Uh huh. OK ... And have you still got the receipt?
Mr Whitfield: Yes, I have.
Mr Smith: 
Good. And what is the problem with the cassette recorder? 
Mr Whitfield: It doesn’t play cassettes. When I put a cassette in, the cassette 
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goes round but there is no sound. I’ve tried with several 
cassettes... b u t.. it’s no good. It doesn’t work. I took it back to 
Brown’s and it didn’t work there either... (fades away)
UNIT 6
Tapescript (part 3)
Mr Whitfield: But .. it’s no good. It just doesn’t work. I took it back to 
Brown’s and it didn’t work there either... (fades away)
Mr Smith: 
OK. No, where’s what you can do. You can go back to Brown’s 
again and tell them that you have spoken to me. Tell them I have 
told you your rights and you want them to help you. You can 
choose. You can ask them to give you another cassette recorder 
or repair the cassette recorder you bought. But if you want your 
money back they must give it back to you. That’s because things 
you buy must work. Your cassette recorder does not.
Mr Whitfield: Thank you very much for your help.
Mr Smith: 
You’re welcome. Good luck. Oh, and one thing ... make 
sure you get the name of the person you speak to. If you 
have any more problems, please let me know. My name’s 
Mr Smith and I’ll be pleased to help.
Mr Whitfield: Goodbye.
Mr Smith: 
Bye.
A ctivity 2
Objective: 
• to talk about customers’ problems in Uzbekistan 
PP read and answer the questions. Tell them when to use ‘bad’.
3 | | Language Note: 
Food which is not ‘good’ is ‘bad’.
A ctivity 3a
Objective: 
• to read for gist
PP read the letter silently and then answer the questions.
A ctivity 3b
Objective: 
• to give advice about customers’ rights 
In pairs/groups, PP say what advice they can give John Priddy.
Lesson 4 Buy mine. It’s the best.
Objectives:
• to raise pupils’ awareness and understanding of adverts
• to practise talking about and writing adverts using the superlative and 
adverbial phrases of place/time in end position______________________
A ctivity 1
Objective: 
• to introduce and practise the new vocabulary 
Help PP with the meaning of the new words. Then say the words and ask PP 
to repeat after you or the tape in chorus, row by row, and individually. Draw 
attention to the stress on: 
ad 
advert advertisem ent advertiser
1 1 See Classbook for Tapescript

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UNIT 6 
A ctivity 2a
Objective: 
• to practise talking about adverts
Ask PP to look at the advert, read and answer the questions.
A ctivity 2b
Objective: 
• to identify the parts of an advertising text 
This is a normal matching activity.