425
Fraudulent
behaviour
(Miyazaki and Fernandez 2001)
0
Environmental
uncertainty
(Liang and Huang 1998);(Park
et al.
2004)
(-)
Perceived uncertainty
(Yeh
et al.
2012b);(Pavlou
et al.
2007)
-
Relative
advantages
over
conventional
shopping
Benefits/ value
(Kim
et al.
2008); (Lee 2009a); (Lee 2009b); (Verhoef and Langerak 2001);(Wu
et al.
2014);(Park and Kim
2003);(Chang and Tseng 2011)
+
Perceived
consequence
(Limayem
et al.
2000)
+
Utility as
communication channel
(Li
et al.
1999)
+
Convenience
(Sin and Tse 2002);(Saprikis
et al.
2010); (Lorek 2003);(Chen
et al.
2009);(Donthu and Garcia 1999);(Eastin
2002);(Li
et al.
1999);(Swaminathan
et al.
1999);(Clemes
et al.
2013)
+
(Foucault and Scheufele 2002)
0
Time saving
(Saprikis
et al.
2010); (Raijas and Tuunainen 2001);(Goldsmith and Goldsmith 2002);(Koyuncu and
Bhattacharya 2004);(Karayanni 2003);(Lorek 2003);(Kohli
et al.
2004)
+
Easy to order
(Raijas 2002); (Raijas and Tuunainen 2001)
0
Can try something new
(Raijas and Tuunainen 2001); (Sin and Tse 2002)
+
Financial
benefits
(Eastin 2002);(Van den Poel and Leunis 1999);(Kim and Kim 2004)
+
Representative retail
price on the e-market
(Liao and Cheung 2001)
-
Perceived
enjoyment
(Koufaris
et al.
2001);(Al-Maghrabi and Dennis 2011); (Van der Heijden and Verhagen 2004);(Parboteeah
et al.
2009);(Domina
et al.
2012)
+
426
Perceived usefulness
(Chen
et al.
2002);(Gefen
et al.
2003b);(Ha and Stoel 2009);(Pavlou and Fygenson 2006); (Yulihasri
et al.
2011); (Lee
et al.
2011a);(Chen
et al.
2009); (Al-Maghrabi and Dennis 2011); (Van der Heijden and Verhagen
2004); (Ahn
et al.
2007); (Cheng
et al.
2012); (Lee 2009a); (Lee 2009b); (Luo
et al.
2010);(Khalifa and Liu
2007);(Chen and Tan 2004);(Henderson and Divett 2003);(Liu and Wei 2003); (Smith
et al.
2013); (Yusniza
2007); (Chen and Teng 2013)
+
(O’cass and Fenech 2003)
+ (Indirect
effect through
attitude towards Web
retail)
Perceived ease of use
(Bigne-Alcaniz
et al.
2008); (Gefen
et al.
2003b);(Cho 2004);(Verhoef and Langerak 2001);(Pavlou and
Fygenson 2006);(Lee
et al.
2011a);(Smith
et al.
2013)
+
(O’cass and Fenech 2003)
+ (Indirect effect through
attitude towards Web
retail)
(Yusniza 2007)
0
Trust
Overall trust
(Bhattacherjee 2002);(Roca
et al.
2009); (Wang 2012); (Lee
et al.
2011a); (Kim
et al.
2008); (Luo
et al.
2010);(Pavlou 2003);(Pavlou and Fygenson 2006);(Chang and Chen 2008);(Yousafzai
et al.
2009);(Chircu
et al.
2000);(Gefen 2000);(Gefen 2002b);(Gefen
et al.
2003b);(McKnight
et al.
2002);(Wingfield 2002);(Yoon
2002);(Hong and Cha 2013); (D'Alessandro
et al.
2012); (Bock
et al.
2012); (Kim
et al.
2011); (Riedl
et al.
2010); (Kuan and Bock 2007); (Ba and Pavlou 2002); (Hong and Kim 2012); (Chen and Barnes 2007); (Kuan
and Bock 2007); (Gefen
et al.
2003a)
+
(Yusniza 2007);(Chen and Teng 2013)
0
Ability
(Gefen 2002a)
0
Integrity (Gefen
2002a)
+
Benevolence (Gefen
2002a)
0
Familiarity (Bhattacherjee
2002);(Chircu
et al.
2000); (Chen and Barnes 2007); (Kim
et al.
2008); (Gefen
et al.
2003a)
+