Collins p o w e r e d b y c o b u I l d I w orfc

6
to
2
out
4 along 
6
up
Exercise 3
Exercise 2
1 C
3 F
5
1 C
3 F 
5 E
2 A
4 B
6
2 A
4 D 
6
B
Exercise 4
Exercise 3
1 A
3 E
5
1 T
3 F 
5 F
2 D
4 C
6
2 T
4 T 
6
F
Exercise 5
Exercise 4
1
get back to
4 hang on
1
come through
4 coming up
2
make out
5 talk to
2
came in
5 made for
3 called (Stefan) back
6
call up
6 returned to
3 B
4 A
4 started out
5 get (it) back
4 ended up
5 make for
6 return to
5 F
6 C
3 coming off 
Exercise 5
1 come back
2 went over
3 coming along 
Exercise 
6
1 brought up
2 come off
3 started out 
Exercise 7
1 E
2 D 
Exercise 
8
i grew up in a small village. When I was still young, my 
father didn't come back from the war, so my mother 
had to bring me 
ujd
on her own. When I was older, I 
had to leave my mother behind to look for work in the 
city. But I knew I could return to the village to visit my 
family and friends. When I started out living in the city,
I had no money. But now I have my own small software 
company, and the business is really coming along. In 
fact I've just bought a new house and I can't wait to 
move in!
1 Reza grew up in a small village.
2 His father didn't come back from the war.
3 His mother brought Reza up.
4 Reza had to leave his mother behind to look for work in 
the city.
5 Yes, it is.
6 No, he isn't.
Exercise 
6
1 telephone someone = called vou up
2 say you would like to have something = ask you for
3 manage to hear something = make out
4 telephone someone for a second time = call me back
5 contact someone again after a short time = getting back 
to me
6 have a conversation with someone = talk to 
Exercise 7
1 make out 
4 hanging on
2 turn down 
5 hold back
3 come back 
to 
6 put (it) to
Exercise 
8
I'd like to make a complaint about your customer service.
I was told that if there was a problem with my order, I 
should call up the customer service department and talk 
to someone about it. Well, when someone eventually 
answered the phone, I was told to hold on while they 
found my order details. After half an hour of hanging on. 
nobody had got back to me, so I ended the conversation. I 
was hoping to hear from you again but nobody has called 
me back yet. I might have to put my complaint to them in 
writing now.
1 The caller wanted to have a conversation with 
someone in the customer service department.
2 The caller had to hold on.