Hsieh, L. F., Lin, L. H., & Lin, Y. Y. (2008). A service quality measurement architecture
Hu, N., Liu, L., & Zhang, J. J. (2008). Do online reviews affect product sales? The role
Jiang, J. X., Gretzel, U., & Law, R. (2010). Do negative experiences always lead to dis-
satisfaction? Testing attribution theory in the context of online travel reviews. In U.
Gretzel, R. Law, & M. Fuchs (Eds.), Information and communication technologies in
Knutson, B. J. (1988). Hotel services and room Amenities in the economy, mid-price and
Koh, N. S., Hu, N., & Clemons, E. K. (2010). Do online reviews reflect a product’s true
Korda, A. P., & Snoj, B. (2007). Direct and indirect effects of perceived price on per-
38 JOURNAL OF HOSPITALITY & TOURISM RESEARCH
Lee, H. S. (2010). Effects of perceived value and service quality on customer satisfaction
in the mobile phone service market. Information: An International Interdisciplinary
Journal, 13, 1207-1218.
Li, X. X., & Hitt, L. M. (2010). Price effects in online product reviews: An analytical
model and empirical analysis. MIS Quarterly, 34, 809-831.
Lin, Y., & Su, H. (2003). Strategic analysis of Customer Relationship Management - a
field study on hotel enterprises. Total Quality Management & Business Excellence,
14, 715-731.
Liu, Z. Q., & Liu, J. C. (1993). Assessment of the hotel rating system in China. Tourism
Management, 14, 440-452.
Lockyer, T. (2003). Hotel cleanliness—How do guests view it? Let us get specific: A New
Zealand study. International Journal of Hospitality Management, 22, 297-305.
Lockyer, T. (2005). The perceived importance of price as one hotel selection dimension.
Tourism Management, 26, 529-537.
Lu, X. H., & Feng, Y. (2009). Does price matter for online word-of-mouth value? Evidence
from online restaurants’ reviews. Paper presented at the Proceedings of the 3rd
International Conference on Risk Management & Global E-business. Seoul, Korea.
MarketLine. (2011, October). Global online retail. Retrieved from http://www.research-
andmarkets.com/research/8e06ee/global_online_reta
Mohsin, A., & Lockyer, T. (2010). Customer perceptions of service quality in luxury
hotels in New Delhi, India: An exploratory study. International Journal of
Contemporary Hospitality Management, 22, 160-173.
Mudambi, S., & Schuff, D. (2010). What makes a helpful online review? A study of
customer reviews on Amazon.com. MIS Quarterly, 34, 185-200.
Nusair, K., Yoon, H. J., & Parsa, H. G. (2010). Effect of price discount frames and levels
on consumers’ perceptions in low-end service industries. International Journal of
Contemporary Hospitality Management, 22, 814-835.
Oh, H. (2003). Price fairness and its asymmetric effects on overall price, quality, and
value judgments: The case of an upscale hotel. Tourism Management, 24, 387-399.
Oh, H., & Jeong, M. Y. (2010). Evaluating stability of the performance-satisfaction rela-
tionship across selected lodging market segments. International Journal of
Contemporary Hospitality Management, 22, 953-974.
Pantelidis, I. S. (2010). Electronic meal experience: A content analysis of online restau-
rant comments. Cornell Hospitality Quarterly, 51, 483-491.
Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the per-
ceived value of a service. Journal of Leisure Research, 34, 119-134.
Pine, R., & Phillips, P. (2005). Performance comparisons of hotels in China. International
Journal of Hospitality Management, 24, 57-73.
Ryu, K., & Han, H. (2010). Influence of the quality of food, service, and physical environment
on customer satisfaction and behavioral intention in quick-casual restaurants: Moderating
role of perceived price. Journal of Hospitality & Tourism Research, 34, 310-329.
Sanchez, J., Callarisa, L., Rodriguez, R. M., & Moliner, M. A. (2005). Perceived value
of the purchase of a tourism product. Tourism Management, 27, 394-409.
Slater, S. F., & Narver, J. C. (2000). Intelligence generation and superior customer value.
Journal of Academy of Marketing Science, 28, 120-127.
Sweeney, J. C., & Soutar, G. N. (2001).Consumer Perceived Value: The Development of
a Multiple Item Scale. Journal of Retailing, 77, 203-220.
Tat, Y. C., & Raymond, K. S. C. (1999). Consumer perceptions of the quality of services
in three hotel categories in Hong Kong. Journal of Vacation Marketing, 5, 176-189.
Ye et al. / INFLUENCE OF HOTEL PRICE ON PERCEIVED SERVICE QUALITY 39
Tung, L. L. (2004). Service quality and perceived value’s impact on satisfaction, intention
and usage of short message service (SMS). Information Systems Frontiers, 6, 353-368.
Vermeulen, I. E., & Seegers, D. (2009). Tried and tested: The impact of online hotel
reviews on consumer consideration. Tourism Management, 30, 123-127.
Wooldridge, J. M. (2009). Introductory econometrics: A modern approach (4th ed.).
Mason, OH. South Western Cengage Learning.
Yang, C. C., Cheng, L. Y., & Sung, D. (2011). Using integrated quality assessment for
hotel service quality. Quality & Quantity, 45, 349-364.
Ye, Q., Law, R., & Gu, B. (2009). The impact of online user reviews on hotel room sales.
International Journal of Hospitality Management, 28, 180-182.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end
model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
Zhang, Z. Q., Ye, Q., Law, R., & Li, Y. J. (2010). The impact of e-word-of-mouth on the
online popularity of restaurants: A comparison of consumer reviews and editor
reviews. International Journal of Hospitality Management, 29, 694-700.
Do'stlaringiz bilan baham: