Actual Question wednesday

How to Reduce Employee Turnover Reading
Answers (Passage 2)
14 Answer: annual costs
Question Type: Summary completion
Answer location: Paragraph A, line 1
Answer explanation: If you read thoroughly, there’s a line that claims, “The chief
executive of a large hotel became aware that his company was experiencing an
annual employee turnover of about 60 per cent, at an annual cost estimated between
$10 to $15 million. This large amount of money was calculated based on three
factors.” Here, the author mentions that there are 3 major factors that play a vital role
in comprehending the annual cost (a large amount of money) for the hotel.
15 Answer: turnover costs
Question Type: Summary completion
Answer location: Paragraph B, line 1
Answer explanation: In the said paragraph, refer that, “the Chief Executive knew that
in order to save his company, he had to reduce the high turnover costs.” Here, the
term saves his company has been paraphrased to solve problems. Thus, in order to
solve the problem, the hotel was required to reduce the company’s turnover costs.
16 Answer: plan
Question Type: Summary completion
Answer location: Paragraph B, line 3

---

Answer explanation: The answer is clearly mentioned in the said paragraph and line.
In the passage, it is said that “but the hotel boss decided to tackle the issue head-on
by implementing a 4 point plan, the hotel first took the time to calculate their turnover
costs; secondly to evaluate the main causes for the staff turnover and; thirdly to
discuss some of the solutions to the problems and lastly to prioritize actions and
evaluate future returns following implemented changes.” In order to address these
issues the hotel boss implemented a 4-ways (point) plan.
17 Answer: guest satisfaction
Question Type: Summary completion
Answer location: Paragraph C, line 2
Answer explanation: Few lines in said paragraph discuss that “the annual employee
turnover was reduced by 78 per cent and this impacted downtime due to training and
guest satisfaction.” Here, we can observe that there was a reduction of the annual
employee turnover by 78%. Improvements were in training and guest satisfaction.
18 Answer: savings
Question Type: Summary completion
Answer location: Paragraph C, line 3
Answer explanation: Paragraph C intimates that “the result was a $10 million savings
for the company. Because most do not know the root causes of employee turnover
and costs have often not been accurately estimated, causes are usually not known.”
Here, the author mentioned that maximum companies do not dig into the main cause
of high employee turnover and do not calculate the cost accurately, therefore many
companies do not get the chance to see a huge saving of $10 million.
19 Answer: NOT GIVEN
Question Type: Yes/No/Not Given Questions
Answer location: N/A
Answer explanation: None of the paragraphs confirms or denies that it was
surprising that positions with the highest turnover were not connected to high costs.
20 Answer: YES
Question Type: Yes/No/Not Given Questions

---

Answer location: Paragraph D, line 4
Answer explanation: The answer is clearly mentioned in the said paragraph and line.
In the passage, it is said that “positions that involved a substantial amount of time in
training were the ones that attracted the highest costing.” Here, the amount of time in
training implies the length of training and the highest costing signifies high. Hence,
it’s correct that there was a clear connection between high costs and length of
training.
21 Answer: YES
Question Type: Yes/No/Not Given Questions
Answer location: Paragraph E, last line
Answer explanation: In the reference paragraph, the author mentions that
“candidates were being oversold the job by recruiters and left soon after they
encountered unrealistic job expectations.” Here, candidates infer new employees
and unrealistic jobs signify incorrect job descriptions. Hence, it’s correct that new
employees were given an incorrect description of their job.
22 Answer: B
Question Type: Multiple Choice Questions
Answer location: Paragraph F, line 4
Answer explanation: Paragraph F puts forward the information that “to add to
employee motivation, new staff were made aware of the mission and goals of the
organization and how they would be paid above industry standard for striving to
attain hotel values.” This directly relates to future plans for the new staff.
23 Answer: E
Question Type: Multiple Choice Questions
Answer location: Paragraph H, line 2
Answer explanation: In the said paragraph, you can find out that “now, when staff are
employed, they are clearly told what is expected in the job and where it might lead to
the right candidate.” This line confirms that the new changes introduced by the hotel
for staff include clearly defining job expectations.
24 Answer: F

---

Question Type: Multiple Choice Questions
Answer location: Paragraph F, line 2
Answer explanation: At the beginning of paragraph F it is given that “as far as
recruiting was concerned, they changed their approach by getting personnel from the
hotel to handle it.” Another new change introduced by the hotel for staff includes
doing their own (hotel to handle it) staff recruiting.
25 Answer: I
Question Type: Multiple Choice Questions
Answer location: Paragraph G, line 1
Answer explanation: The opening line of paragraph G infers that “they had been
losing many of their employees during the first month or two of employment, so they
made new staff aware that bonuses would be offered to newly-hired employees at
the end of their first three months which greatly assisted in goal setting.” Since the
hotel was losing its employees, it came up with a new idea of introducing bonuses to
committed staff.
26 Answer: K
Question Type: Multiple Choice Questions
Answer location: Paragraph G, line 2
Answer explanation: If you read thoroughly, a line in the said paragraph discusses
that “staff luncheons and the in-house volleyball and basketball competitions
remained an effective part of staff unity and development and a support program was
also introduced to help all staff with any job-related issues which gave employees a
heightened sense of being cared for by the establishment.” Lastly, the hotel boss
introduced support programs to help all staff with any job-related issues.