You Make the Call
Orchestrating Outcomes
1.
Explain the “Orpheus Process” as a system of
operations management
. In what ways is it
important to the orchestra’s productivity, com-
petitiveness,
and
overall
organizational
performance?
2.
How would you explain “quality” in an orches-
tral performance? In what ways are the
eight
dimensions of quality
in Table 15.2 useful in
explaining the quality of a concert? In what
ways are they not useful (or at least difficult to
apply)?
3.
Discuss the
importance of quality
in Orpheus’s
operations in terms of
competition, productivity
,
and
costs
.
4.
In what ways does the “Orpheus Process” reflect
the basic elements of
total quality management
,
particularly
strategic commitment, employee involve-
ment
, and
methods
?
ENDNOTES
1
Vivien Schweitzer, “Players with No Conductor and,
Increasingly, with No Fear,”
New York Times
, May 7, 2007, www
.nytimes.com, accessed on January 2, 2014; Jennifer Higgs,
“Orpheus Chamber Orchestra Embodies Democratic Principles,”
Axiom News
, http://axiomnews.com/orpheus-chamber-orchestra-
embodies-democratic-principles, accessed on January 2, 2014;
Amanda Gordon, “Self-Governing Orpheus Chamber Orchestra
Has Broader Lessons to Offer, Says Banking and Civic Leader John
Whitehead,”
New York Sun
, www.nysun.com, accessed on January
2, 2014; Harvey Seifter, “The Conductor-Less Orchestra,”
Leader
to Leader Journal
, No. 21 (Summer 2001), www.pfdf.org, accessed
on January 2, 2014; and J. Richard Hackman,
Leading Teams:
Setting the Stage for Great Performances
(Cambridge, MA:
Harvard Business School Press, 2002), http://books.google.com,
accessed on January 2, 2014.
2
Paul M. Swamidass, “Empirical Science: New Frontier in
Operations Management Research,”
Academy of Management
Review
, October 1991, Vol. 16, No. 4, pp. 793–814.
3
See “Made in the U.S.A.,”
Time
, April 22, 2013, pp. 22–29.
4
Office of Services, International Trade Administration, http://
ita.doc.gov/td/sif/index.html, accessed on January 2, 2014.
5
For an example, see Robin Cooper and Regine Slagmulder,
“Develop Profitable New Products with Target Costing,”
Sloan
Management Review
, Summer 1999, pp. 23–34.
6
Joan Woodward,
Industrial Organization: Theory and Practice
(London: Oxford University Press, 1965).
7
“Thinking Machines,”
BusinessWeek
, August 7, 2000, pp. 78–86.
8
“Thinking Machines,”
BusinessWeek
, August 7, 2000, pp. 78–86.
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