People-focused knowledge management

Financial Focus
Renewal & Development Focus
Intellectual Capital
Operational Environment
Customer
Focus
Human
Focus
Process
Focus
Today
Tomorrow
History
Figure 1-5
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Examples of Structural Intellectual Capital
Figure 1-6 shows examples of structural IC assets for a typical
enterprise (labeled Structural Knowledge Assets and SKAs in the
figure). This illustration considers the structural knowledge assets to
be part of the capabilities that people utilize to conduct work. It also
considers feedback from customers and the outside world and learn-
ings and innovations as part of these capabilities. Our view is that
structural IC assets are continually created by conducting internal
operations and daily work so as to be available for delivering better
work in the future.
As indicated, the structural IC assets in part are embedded in the
goods and services that the enterprise provides to its customers. They
also include the practices and manners in which the company handles
customers, suppliers, and other stakeholders. The IC assets con-
tribute to the enterprise’s capabilities to handle situations — to act
— by making the IC asset capabilities available to the people who
work for the enterprise. Hence, management and operating practices,
systems and procedures, permissions and decision rights, and so on
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People-Focused Knowledge Management
The Effective-Acting Enterprise
Intelligent Acting
Personnel
Permission
Personnel Deal Directly
with Outside World