People-focused knowledge management

Strategic Perspective
Intellectual capital
Create products and
Outsource
Market theory
governance
services
innovation to
Management theory
Create and expand
suppliers
Economics
relationships with
Learn what makes
customers, suppliers,
customers successful
other stakeholders
Barter IC
Tactical Perspective
Knowledge 
Exploit knowledge
Innovate to reduce:
Theory of the Firm
Management 
Operating costs
Time to market
Management
processes to achieve
Employee turnover
science/Operations
more effective
Low quality
research
enterprise operation
Operational
Knowledge
Create and foster
Lessons learned
Management
Perspective
Management
general KM practice
programs
science/Operations
Select, initiate, and
Expert networks
research
manage individual
Knowledge landscape
Social science
knowledge processes
mapping
Implementation
Knowledge
Manipulate and apply
Match provided
Cognitive science
& Application
Management
knowledge to reflect 
knowledge to
Systems science
Perspective
Knowledge engineering
how people, 
thinking style and
Information science
organizations, and
work requirement
inanimate agents deal
Transfer expertise to
with knowledge
other workers

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People-Focused Knowledge Management in Daily Operations
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task-specific (narrow) and short-term focus on matters that support
concrete work, be it teaching a class, reviewing a loan application,
or repairing a diesel engine.
In any population, shared understanding is important — even
required — for effective leveraging of IC assets in situations such as
the knowledge-intensive work delivered by rank-and-file to imple-
ment enterprise strategy. A majority of people appear to be interested
primarily in the aspects of practical work — implementation and
application — while a smaller group is interested in aspects of super-
visory and managerial work. Higher-level (broader perspective) work
seems to interest even smaller groups. This means, at least initially,
that obtaining shared understandings of the wide range of perspec-
tives associated with IC governance and KM work may require smart
approaches and focused effort.