Informal
Formal
Introduction/saying why you are
writing
I’m writing to you because…
I am writing to you in connection
with…
This is about…
I am writing to you concerning…
I am writing to + inf…
With regard to…
Requesting help
Can you give me a hand with…
Could you assist me with…
Could you help me with…
I would be grateful if you could +
inf…
Please help me with…
Would you mind +verb + ing.
I wonder if you would mind + verb +
inf
Explaining a problem/complaining
The problem I’ve got is…
I have some difficulty with…
I’m having a problem with…
I am experiencing a problem with…
The… is not working/right…
I would like to express my
dissatisfaction with…
I’m not happy about…
The
product is completely
unsatisfactory because…
Giving reasons
Because…
This is a result of…
This is down to…
Because of this I am (unable to)…
Making suggests
Why don’t you + inf…
It would be a good idea to + inf…
Just + inf…
Perhaps you could + inf…
Would it be possible to + inf…?
(question form)
Expressing thanks
Thanks, a lot for…
I’d like to express my thanks for…
Cheers…
I am grateful for…
I very much appreciate you + verb +
ing
Giving good/bad news
I’m happy to let you know (that)…
I am pleased to advise you (that)...
I’m pleased to say (that)…
It is a pleasure to tell you (that)…
I’m sorry to let you know (that)…
I am sorry to advise you (that)...
I’m sad to say (that)…
I regret having to tell you (that)…
Closing
(I’ll) Speak to you soon.
I look forward to hearing from you
soon.
Catch you later.
I look forward to meeting you soon.
Later’s (V. informal).
I look receiving a
reply from you
soon.
Greetings and Finishing
There are specific conventions about starts and finishes to letters in English. Most of them only
apply to UK English and most of them apply to formal letters. However, it is worth knowing them.
With emails the convention is more open and with informal emails there is no convention.
Greetings
Endings
Dear Sir (male),
Dear Ms. (female),
Dear Sir
or Madam,
For letters when you do not know the
person’s name.
Yours faithfully,
For letters when you do not know the
person’s name.
Dear John/Joanne
Dear Mr./Ms.
Smith
For
letters when you know the
person’s name.
Yours sincerely,
For letters when you know the
person’s name.
Dear Sir (male),
Dear Ms. (female),
Dear Sir or Madam,
Dear John/Joanne,
Dear Mr./Ms. Smith,
For more formal emails.
Kind regards,
Best regards,
For more formal emails.
As I said earlier, we will look at what techniques you need will need and give
you tips on how to
answer questions in each part in separate sections.
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