Suggested answers
1 The main piece of advice is: find a common bond.
2 Defensive: while being criticised. Confrontational: in a negotiation which has a lot of
‘history’, i.e. past conflicts. Apprehensive: when there is a lot at stake.
3 They will like you more, and that could be good for your negotiation.
1
Trainees discuss the questions in small groups. After a few minutes, open up the discussion to
include the whole class. Make a list of safe and risky topics on the board. Finally, trainees read
the commentary on page 62 to compare it with their ideas.
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