Pearson New International Edition International pcl tp indd 1

Signature authority
Right to authorize and incur expenditures on behalf of a group.
Skip (nonpaying guest)
Term used to refer to a hotel guest who vacates a guestroom without
paying the bill incurred for its rental and for other charges made to the room.
Sleep out
Industry term for a room that was paid for and is listed in the PMS as occupied,
but in which the bed was not used.
Sleeper
Industry term for a room identified in PMS records as occupied (charges are
accruing) but that is actually unoccupied.
Smart card
Payment card in which user information such as demographics, purchase history,
and product preferences is contained within a computerized chip embedded in the card.
Smart switch
Device that detects detailed information about the destination of a telephone
call when it is made.