Pearson New International Edition International pcl tp indd 1

OVERVIEW OF THE FRONT OFFICE DEPARTMENT
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Front Office Property
Management System
From Chapter 4 of Professional Front Office Management, First Edition, Robert H. Woods,
Jack D. Ninemeier, David K. Hayes, Michele A. Austin. Copyright © 2007 by Pearson Education, Inc.
Published by Pearson Prentice Hall. All rights reserved.
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Chapter Outline
FOUR Rs OF FRONT OFFICE INFORMATION MANAGEMENT
R1—Reservations Management
R2—Rooms Management
R3—Revenue Management
R4—Records and Accounts Management
PMS REPORT DEVELOPMENT, DISTRIBUTION, AND ANALYSIS
Selection of Most Useful Reports
Distribution of Reports
Report Analysis
Understanding Past Performance
Forecasting Future Performance
RESERVATIONS MANAGEMENT DATA
Guest Information
Guest Request Information
ROOMS MANAGEMENT DATA
Room Type
Room Status
REVENUE MANAGEMENT DATA
Forecasting Demand
Pricing Inventory
RECORDS AND ACCOUNTS MANAGEMENT
Records Management