Pearson New International Edition International pcl tp indd 1

HUMAN RESOURCES MANAGEMENT (ENTRY-LEVEL PERSONNEL)
Roadmap 4 highlights the need for front office employees to be managed effectively.
Use of basic principles of human relations is essential as hoteliers, including FOMs,
interact with employees in entry-level positions. This section reviews principles that
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OVERVIEW OF THE FRONT OFFICE DEPARTMENT
can be helpful in recruiting and selecting, orientating and training, motivating and
supervising, and staffing and scheduling entry-level personnel in the front office.