Founded in 1987, Huawei is a leading global provider of information and communications

partners.
(More on cyber security and privacy protection on 
pages 66 to 70)
A developer of the Trouble-free Hearing app learning sign 
language

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156
       
Huawei Investment & Holding Co., Ltd.
Restoring Networks After a Major Earthquake in Turkey
On January 24, 2020, a magnitude-6.8 earthquake 
struck the Turkish province of Elazig, followed by 
more than 200 aftershocks. Buildings collapsed, and 
many people were left without homes and in urgent 
need of rescue. Communication was critical. Every 
second of service downtime brought added stress.
The Huawei Turkey Rep Office activated its 
network assurance plan immediately after the 
earthquake struck and quickly assembled a team 
from our Global Technical Assistance Center 
and R&D departments. We finalized the network 
recovery plan with our customers within just 20 
minutes, and a short time later, seven emergency 
communications trucks were on their way to the 
site. Two hours after the earthquake, a network 
repair team of 21 Huawei employees set off to the 
earthquake zone with two trucks full of necessary 
supplies, including wireless equipment, microwave 
equipment, and power generators. In the cold 
night, our engineers climbed the towers to repair 
equipment, test communication links, and set up 
emergency sites.
Huawei and its customers raced against the clock, 
and completely repaired all of the severely damaged 
sites in just three days so that people could get back 
to their normal lives.
Openness and Transparency
Cyber security is a challenge we all face. Huawei looks 
forward to communicating and cooperating with 
stakeholders in an open, transparent, and responsible 
manner. We aim to jointly address cyber security and 
privacy protection challenges through technological 
innovation, standards/certifications, and improved 
governance. We are committed to protecting people’s 
cyber security and personal privacy while they enjoy the 
benefits of technological advances. As a platform for 
communication and cooperation, Huawei has opened 
six Cyber Security and Privacy Protection Transparency 
Centers around the world. We welcome all stakeholders 
to use the centers to strengthen communication and 
cooperation in security standards, testing and verification, 
and technological innovation. We look forward to 
continuing to improve capabilities and share value in 
order to confront the challenges of cyber security and 
privacy protection together.
Supporting Network Stability
Supporting the stability of telecom networks and 
services is our top social responsibility as a company. 
Huawei’s network assurance team in Turkey assisting 
customers set up emergency base stations
We strive to make sure that everyone has reliable 
access to ICT services anytime, anywhere. To this end, 
we have established comprehensive systems to support 
customer networks, including our organizational 
structures, personnel, processes, and IT tools. We 
have also developed contingency plans to ensure 
service continuity in the event of emergencies like 
earthquakes, floods, conflicts, and epidemics.
More than 5,000 Huawei engineers support customer 
networks 24 hours a day from our two global and ten 
regional technical assistance centers. The COVID-19 
crisis in 2020 posed huge challenges for customer 
network maintenance, yet despite the difficulties, 
our team stood by our customers. We guaranteed 
uninterrupted communications for more than three 
billion people, supported more than 1,500 customer 
networks in more than 170 countries and regions, and 
ensured network availability during more than 200 
emergencies and major events.

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2020 Annual Report