Fundamentals of Management, 8th ed

Chapter 8: Managing Human Resources in Organizations

2 5 1

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• Individual strategies for managing diversity

include being understanding, tolerant, and

communicative with those who are different.

• Organizational strategies include having fair

policies, practices, and procedures; providing

diversity training; and maintaining a tolerant

culture.

6.

Discuss labor relations, including how employees

form unions and the mechanics of collective

bargaining.

• If a majority of a company’s nonmanagement

employees so desire, they have the right to be

represented by a union.

• Management must engage in collective

bargaining with the union in an effort to

agree on a contract.

• While a union contract is in effect, the grievance

system is used to settle disputes with

management.

7.

Describe the issues associated with managing

knowledge, contingent, and temporary workers.

• Two important new challenges in the workplace

include the following:

• Management of knowledge workers

• Issues associated with the use of contingent and

temporary workers

DISCUSSION QUESTIONS