Fundamentals of Management, 8th ed

collective

bargaining

The process of

agreeing on a

satisfactory labor

contract between

management and a

union

grievance

procedure

The means by which

a labor contract is

enforced

248

Part 3: Organizing

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NEW CHALLENGES IN THE CHANGING WORKPLACE

As we have seen throughout this chapter, human resource managers face several ongoing

challenges in their efforts to keep their organizations staffed with effective workforces. To

complicate matters, new challenges arise as the economic and social environments of

business change. We conclude this chapter with a look at two of the most important

HRM issues facing business today.