Fundamentals of Management, 8th ed

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Part 3: Organizing

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C H A P T E R

8

Managing Human

Resources in Organizations

Learning Outcomes

After studying this chapter, you should be able to:

1 Describe the environmental context of human resource management, including its strategic importance

and its relationship with legal and social factors.

2 Discuss how organizations attract human resources, including human resource planning, recruiting,

and selecting.

3 Describe how organizations develop human resources, including training and development,

performance appraisal, and performance feedback.

4 Discuss how organizations maintain human resources, including the determination of compensation

and benefits and career planning.

5 Discuss the nature of diversity, including its meaning, associated trends, impact, and

management.

6 Describe labor relations, including how employees form unions and the mechanics of collective

bargaining.

7 Describe the issues associated with managing knowledge and contingent and temporary

workers.