Fundamentals of Management, 8th ed



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management english

Chapter 15: Managing Operations, Quality, and Productivity

4 8 9

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.



APPENDIX

Interpretations of Skills

Self-Assessment

Instruments

Chapter 1: How Do I Rate as a Manager?

Chapter 2: Global Awareness

Chapter 3: Goal-Setting Questionnaire

Chapter 4: Decision-Making Styles

Chapter 5: An Entrepreneurial Quiz

Chapter 6: Delegation Aptitude Survey

Chapter 7: Innovation and Learning Styles

Chapter 8: What Do Students Want from Their Jobs?

Chapter 9: Personality Types at Work

Chapter 10: Assessing Your Needs

Chapter 11: Managerial Leader Behavior Questionnaire

Chapter 12: Gender Communications Quiz

Chapter 13: Using Teams

Chapter 14: Understanding Control

Chapter 15: Defining Quality and Productivity

Sergii Tsololo/Photos.com



4 9 0

Copyright 2016 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).

Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.



CHAPTER 1: HOW DO I RATE AS A MANAGER?

Your Total Score for each section provides you with a general evaluation of your perfor-

mance on that function. If your Total Score on a section is 40–50, you are doing quite

well. A score of 30–40 suggests the need for some improvement. A score of less than 30

suggests a strong need for improvement. At the end of the course, if you have partici-

pated in any group activities in which you incorporated any of these areas, take this

assessment again to see if your score has improved.

CHAPTER 2: GLOBAL AWARENESS

All the statements are true. Thus, your score should be close to 40. The closer your score

is to 40, the better you understand the global context of organizational environments.

The closer your score is to 10, the less you understand the global context. See the follow-

ing explanations:

1. Slurping your soup or noodles is good manners in both public and private set-

tings. It shows enjoyment and appreciation of the quality.

2. Korean managers use “divide-and-rule” to encourage competition among subor-

dinates. They maintain maximum control and subordinates report directly to

them, ensuring the managers know more than their subordinates.

3. Public discussions of business dealings are considered inappropriate. Many

American firms have been shut out of deals with Chinese firms due to discuss-

ing negotiations in the press or with other firms.

4. Public displays of affection between men and women are unacceptable, although

men often walk in public holding hands as a sign of friendship.

5. Touching one another during business encounters is common practice in much

of Latin America. This is true for both same-sex and opposite-sex touches, and

is definitely not considered to be sexual in nature.

6. Whereas in the United States being late is frowned upon, being quite late is not

only accepted but also expected in some South American countries. Promptness

may be considered rude.

7. Public praise is embarrassing because modesty is an important cultural value.

This is also true in Japan and many other Asian countries. A common Japanese

saying is “A nail that sticks up gets hammered down,” meaning that workers

should strive not to stand out from the crowd.

8. Friendship, especially of old family friends, is more important than task compe-

tence in Iran. A wise manager will carefully investigate the work-related web of

family and friendship ties when working in most Middle Eastern countries.

9. Private space is considered so important in Germany that partitions are erected to

separate people from one another. Privacy screens and walled gardens are the norm.

10. Whereas in the United States, leaders are often selected for their ability to

inspire, in Germany, charisma is viewed with suspicion, and leaders are typi-

cally selected for their superior job performance.

For developmental purposes, you should note any particular items for which you had a

low score and concentrate on improving your knowledge of those areas.




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