The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

Strategic Benefits:

•  Facilitate the integration of multiple technologies and tools in an end-to-end unified communications solution

•  Enable distributed organizations to more flexibly support mobile workers and remote branches

•  Ensure regulatory compliance (HIPAA/HITECH, PCI-DSS, FISMA, etc.)

•  Allow the organization to focus more on core business activities thereby improving business agility 

Business Process Benefits:

•  Improve sales processes (higher connect rates and close rates, shorter sales cycles and response  

times, etc.)

•  Enhance customer support (higher FCR rates in contact centers, reduced missed- and abandoned-call 

rates, higher customer retention, improved agent skills and retention rates, etc.)

•  Evolve internal communications (more accessible and productive mobile workforce, greater organizational 

responsiveness, etc.)