The Compelling Business Case for Cloud Communications: a detailed Assessment of the roi/tco benefits of Cloud ucc

Exhibit 1 – Hosted IP Telephony and UCC Services Adoption, North America 2012-2020

Source: Frost & Sullivan 

The primary driver for this growth remains the ongoing migration away from legacy premises-based systems 

that are becoming obsolete and can no longer meet today’s business requirements. Although next-generation 

converged communications solutions deployed on the premises provide significant cost savings and operational 

efficiencies,  they  also  increase  infrastructure  complexity. Technology  advancements  (such  as  the  advent  of 

ubiquitous broadband connectivity), coupled with a challenging macro-economic environment, have given rise 

to new technology delivery and consumption models, including hosted IP telephony and cloud UCC services.

Cloud-based solutions are appealing because of their ability to reduce costs, advance strategic goals and enhance 

business processes.

More specifically, hosted/cloud communications delivers the following business benefits:

Cost Benefits:

•  Lower CAPEX and streamline OPEX costs

•  Reduce costs for associated applications (audio/web/video conferencing, fax, call recording, etc.) 

•  Reduce risk of technology obsolescence and sunk costs

•  Eliminate system redundancy expenditures

•  Reduce IT personnel needed to manage cloud services

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The Compelling Business Case for Cloud Communications

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