Excellence and leadership in the public sector: the role of education

PART I     Enhancing the Quality of Education and Training for the Public Sector
(6)  When should a skills inventory be implemented?
(7)  How can one best balance organizational needs against current employee skill 
assets?
2.  Individual
(1)  What  tasks,  knowledge,  skills  and  attitudes  must  be  performed  to  do  each 
job?
(2)  What knowledge is required (eg. company or product knowledge)?
(3)  Which skills are lacking (eg. operator, technical, computer, sales, supervisory, 
management, coaching, training skills)?
(4)  What  shortcoming  are  there  in  attitude  (eg.  angers  quickly,  too  timid,  too 
aggressive, speaks before thinking)?
Figure 4
Knowledge, Skills and Attitude 
(Stout, 1993:47)
Individual
Performance
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